Nova Home Care Agency LLC

1. Introduction

Nova Home Care Agency LLC (“Nova Home Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, www.novahomecareagency.com, how we use and share that information, and the choices available to you. It applies to website visitors, prospective clients and their families, and anyone who contacts us by phone, text, or through our website.

This Privacy Policy covers general website and inquiry information only. If you become a client of Nova Home Care Agency, your protected health information is separately governed by our HIPAA Notice of Privacy Practices, which we provide directly to clients and their representatives at the start of care.

2. Information We May Collect

When you contact us, request information, or submit a form through our website, we may collect information such as:

Your name

Phone number

Email address

Mailing address or general location (e.g., city or ZIP code)

General information about the type of care or services you are requesting

Other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit our website, such as browser type, device type, and pages viewed, through cookies and similar technologies described in Section 10.

We do not knowingly collect detailed medical, diagnostic, or clinical information through our general website contact or inquiry forms.

3. How We Use Your Information

We may use the information you provide to:

Respond to your questions or service inquiries

Contact you regarding home care services

Schedule consultations or in-home assessments

Provide information about our services, caregivers, and availability

Improve our website and customer service

Maintain business and licensing records

Meet applicable legal or regulatory requirements

4. Health and Other Sensitive Information

Please avoid submitting detailed medical, diagnostic, or clinical information through our general website contact form. If you need to share sensitive health information with us, please call our office directly, or wait until we provide you with a secure method for doing so.

Nova Home Care Agency LLC may bill Medicare, Medicaid, or private insurance for services. Protected health information that we create or receive while providing care to an enrolled client is governed by our HIPAA Notice of Privacy Practices and applicable federal and state health privacy laws — not by this website Privacy Policy. A copy of our Notice of Privacy Practices is available upon request and is provided to clients and their representatives at the start of services.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share the information you provide with:

Authorized employees, contractors, and caregivers who need it to respond to your inquiry or provide services

Service providers who support our operations, such as scheduling, billing, or website hosting vendors, under confidentiality obligations

Healthcare providers, insurers, or referral sources, when appropriate to coordinate or arrange care

Government or regulatory authorities, when required by law, licensing requirements, or legal process

A successor organization, in the event of a merger, acquisition, or sale of business assets, subject to the protections of this Policy

6. Text Messages and Phone Communications

If you provide your phone number and agree to receive calls or text messages from us, we may contact you regarding your inquiry, appointments, scheduling, services, or other relevant agency communications. Message frequency will vary.

Consent to receive text messages is not a condition of purchasing or receiving any services.

Message and data rates may apply.

Reply STOP at any time to opt out of text messages, or reply HELP for assistance.

Carriers are not liable for delayed or undelivered messages.

We do not sell your phone number or text-messaging consent information to third parties for their marketing purposes.

7. Your Choices and Rights

You may:

Ask us what personal information we have collected about you

Ask us to correct inaccurate information

Ask us to delete information you have submitted, subject to legal, contractual, or record-keeping requirements

Opt out of text messages (Section 6) or marketing emails at any time

Contact us with any privacy question or request using the information in Section 14

We will respond to reasonable requests within a reasonable time. Some information — particularly clinical or billing records tied to services already provided — may need to be retained under applicable law regardless of a deletion request.

8. Data Retention

We retain the information you submit through our website for as long as reasonably necessary to respond to your inquiry, provide services, and meet our legal, licensing, tax, and record-keeping obligations, after which it is securely deleted or de-identified.

9. Website Security

We take reasonable administrative and technical steps to protect information submitted through our website. However, no website, email, or internet transmission can be guaranteed to be completely secure, and we cannot guarantee the security of information you transmit to us.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic functionality, remember preferences, and understand how visitors use our website. You may adjust your browser settings to limit, block, or delete cookies; doing so may affect some website features. Our website does not currently respond to browser “Do Not Track” signals.

11. Children’s Privacy

Our website is intended for adults seeking or arranging home care services and is not directed to children. We do not knowingly collect personal information from children under 13 through our website.

12. Third-Party Links

Our website may contain links to other websites. Nova Home Care Agency LLC is not responsible for the privacy practices or content of third-party websites, and we encourage you to review the privacy policy of any site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Nova Home Care Agency LLC

Northern Virginia

Phone: 571-202-4530

Email: Admin@novahomecareagency.net

Website: www.novahomecareagency.com